Name: Der Ultra Strong – klappbarer Lernturm
Brand: Architoyz
SKU: LT229B
Price: 219.99 GBP
Availability: InStock

Well worth the wait!

This is a follow up to my previous review commenting on a lengthy wait for my order. The tower has now arrived and we are delighted with it. The tower arrived assembled. It is sturdy and the finish on the wood is really lovely and soft. It will be easy to adjust the height as my granddaughter grows up. I also appreciated the helpful response from the company to my previous review

Hi Fran. Thank you for your review and we're thrilled to hear that your product was well worth the wait. Our sincere apologies for the original delay!

Plan for a long delivery time.

We are still waiting for our leaning tower to arrive. It has taken over a month. However we were pleased to see that it has been made in Ukraine. We have been kept informed by FedEx about the progress of its journey across Europe. Should be here tomorrow.

Hi Frances. Thank you for your review. We can see that you ordered your product on 29th August on a 10-14 day leadtime. Therefore your product should have been delivered by 12th September, yet I can see this was not delivered successfully until yesterday 23rd September. I can see that our Customer Service team has reached out to provide an explanation for the mitigating circumstances in this particular case, but nonetheless please accept our apologies for the delay. We very much hope that now your product has been successfully delivered you find it to your liking, and we'd be incredibly grateful if you would consider updating your review to take into account your entire experience with our products. Thank you! ***UPDATE - Hi Fran - we see you have left a subsequent 5 star review to comment on your full experience. If you would be able to update this review to reflect your entire experience also that would be extremely appreciated. We're glad the product is to your liking and once again, our apologies for the delay!

Stylish, strong and fit for purpose!

Great product, slow delivery; intermittent response to queries

UPDATED: Overall I'm happy with the product, it's well built, easy to assemble and was well packaged. The delivery lead time was long, taking nearly four weeks to arrive. To some extent this was expected from the information provided at ordering. However, I do think that LTC need to provide more updates whilst the order is being prepared when the lead time is so long. I had no emails after the initial confirmation and, given the expense of the item, was nervous that nothing then seemed to be happening. An email to reassure everything is still in progress would help. The other reason I have deducted a star is that their replies to queries was, in my experience, patchy. The first query I submitted via their online form went unanswered; they claim it's not in their system, which suggests the form isn't that reliable. They did respond to my second query (which also coincided with my initial, negative, Trustpilot review), and have been very communicative since to update me on progress and check I've received the product okay.

Hi Hayley Thank you for your updated review. I can see that you placed your order for 'The Ultra Slim - Folding Learning Tower' on 05/01/25, which has an advertised lead-time of 21 days, so we would normally achieve delivery by 26/01/25 (as of writing it is 23/01). I can see that we received the first correspondence from you on 22/01 and we responded on 23/01. We sincerely apologise if you had previously attempted to contact us, but we did not receive such correspondence if this was the case. I can see that we have now updated your tracking information but on this occasion we can see that shipping is likely to slightly exceed the advertised delivery time; again we're very sorry for this; unfortunately this specific model's production has been directly affected by the war in Ukraine. That said, we realise you have spent a lot of money on this product and we completely understand that you will be impatient to receive it. We will work to keep you updated and we hope that the final product will make up for the delayed delivery window.

Extra strong tower bought in bright…

Extra strong tower bought in bright yellow. It felt like an age before it arrived but was within the published delivery time frame. It looks great, feels really solid and safe and my 18m granddaughter understood immediately that it was hers and confidently climbed up and on to her new role as kitchen assistant. Such joy. It looks as if it will serve her well for many years and after that, being a person of limited stature I’m sure it will be my aid for the tops shelves of the kitchen cupboards in my old age 🤣

Hi Emma,

We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)

Thank you for trusting us with your business.

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