Frequently Asked Questions

Please see our Frequently Asked Questions below. If your question is not answered, please Contact Us.

Delivery

We ship to customers in the UK only (including Great Britain & Northern Ireland).

Delivery is free on each individual item (not necessarily each order) over £110.

For items costing less than £110, delivery is charged at a flat rate of £20 per order unless otherwise stated on the product page.

All customs duties, import taxes and VAT are included in the price that you pay.

Our products have different delivery times depending on whether we have stock, how long it takes to produce your order and then how long shipping takes. The estimated delivery time is shown on the individual Product Page.

We aim always to meet (and often surpass!) the advertised delivery times on the product pages of our website. We keep these estimates up to date and we generally slightly over estimate these times to avoid disappointment. However, we can't guarantee delivery will be made in less time than that which we advertise so please try and order in good time where possible to make sure your items arrive in time for that special date!

We automatically send an order confirmation email straight after you place your order. Occasionally this goes to your email's junk folder, so please check here first. If you still haven't received this email within 1 hour of placing your order please contact us.

When your product is dispatched, we automatically send a shipping confirmation which contains your tracking information.

Please remember that dispatch of your products can take up to 2 weeks after you placed your order depending on the product you ordered. The estimated delivery time for your product is shown on the individual Product Page.

Occasionally your shipping confirmation email goes to your email's junk folder, so please check here first. If you still haven't received this email after 2 weeks of ordering then please contact us.

When your product is dispatched, we automatically send a shipping confirmation which contains your tracking information.

On this email you can click onto your individual tracking number which will take you to your tracking page on the courier's website. Here you can choose to opt in to delivery notifications and receive delivery updates straight from the courier by email / text.

We use a number of well known couriers to ship products from our producers to your door.

The vast majority of the time orders are processed without delay. However occasionally our couriers do experience delays; this is often due to an unexpected peak in demand and normally clears within 2-3 days.

Unfortunately there is very little that we can do to speed up the delivery network in these instance so we kindly ask for your patience. However if your order is still not delivered within the advertised delivery time on the product page of our website then please contact us and we will see what we can do to support.

In the very rare circumstance that your parcel is lost in transit we will dispatch a replacement free of charge.

Please find our full Shipping Policy here.

Cancellations, Returns, Exchanges & Replacements

We will gladly exchange or cancel your order prior to shipping or personalisation free of charge. so please notify us as soon as possible!

To request a cancellation/exchange before the product is shipped, please contact us.

Yes, you can exchange your order for another colour, variant or model. Please Contact Us detailing your exchange request within 14 days of delivery.

Exchanges are free of charge, with only the difference in value between the original and new product to be charged / refunded if products are returned in their original condition.

You will not be charged for the return shipping of your original product, nor the delivery for your replacement product.

However, original products should be returned in the condition that they were received. All parts, packaging and instructions should be in their original condition, or you may be charged for any loss in value.  If items are not received in their original / suitable replacement packaging, then this will be charged at a flat rate of £10.

We cannot exchange personalised products.

For non-personalised items, we offer a no-quibble returns policy providing you notify us within 14 days of delivery and dispatch the item to us within 21 days of delivery.  

Return shipping is charged at a flat rate of 10% of your product cost.

Products should be returned in the condition that they were received. All parts, packaging and instructions should be in their original condition, or you may be charged for any loss in value.  If items are not received in their original / suitable replacement packaging, then this will be charged at a flat rate of £10.

The above costs will be paid by LTC and charged back via your final refund amount.

We cannot accept returns for personalised products.

If your product arrives damaged, we will either replace parts or your entire product.

To report an instance of damage to us please use our Resolution Portal.



Please find our full Refund Policy here.

To request a cancellation before the product is shipped, please contact us.

To request a return / exchange or report an issue with your product, please use our Resolution Portal.

Occasionally we do have returned / pre-used products available to buy at a discount. If you are interested in this then please Contact Us and let us know which models you'd be interested in. We'll let you know what we have available, the exact condition of the product and the price of the product.

We hope your product will last for years to come, but if a part becomes defective or is lost, please Contact Us with your requirements and we'll see if we can help source a replacement.

Most assembly instructions for our popular products can be found on our Assembly Instructions Page. If the instructions you need aren't here, please Contact Us for support.

Product Safety & Information

Learning towers are great for children from the point at which they can stand, right up to the point at which they can reach worksurface height comfortably unassisted.   In our experience a standard height platform fits children from 12 months up to 6-7 years or beyond; but of course this depends on the height of the child.

Pikler triangles are designed to help children mobilise as soon as they are ready until they have gained all of the skills they need to tackle the world! This could be as early as 6 months up to 6-7 years or beyond.

We realise that safety of our products is paramount. All of our products are produced in accordance with the General Product Safety Regulations (2005) and the Toys (Safety) Regulations 2011 where applicable.

Whilst our products of course comply with applicable safety regulations (as per above), learning towers are first and foremost a means by which toddlers and children can be elevated to reach work surfaces, for example in the kitchen. Compared to the alternatives of standing on a chair, box or other object, learning towers are much safer. However, the very nature of the height involved holds an inherent risk to be considered when using our products.

We recommend that you always supervise your child when using their learning tower. You should consider the level of coordination your child has developed and ensure they are supervised closely to befit their balance and awareness. 

We ensure that all of our products are tested in accordance with EN 71-3 legislation, which assesses the migration of chemicals into the body if a toy or components of a toy were to be swallowed by a child. The migration of these chemicals is assessed by immersing the toy in an acid, designed to represent stomach acid, for two hours.  After this time, the acid is analytically measured to see whether chemicals are present. Products are certified providing there is no trace of chemicals in the acid, which means that the child too would be safe in contact with these paints.

We try to include the optimum amount of information on our Product Pages to support your buying decision. However if you need further information or clarity on any of our products, please Contact Us and we will be happy to assist!

Brexit & COVID-19

Nope! Our prices include all import tax, customs charges, and VAT (and delivery if over £100!) so the price you see is what you'll pay.  

Brexit had a significant impact on shipping in early 2021, but the affects of this have now largely stabilised. We expect that your delivery will be received within the lead times advertised on the Product Page.

As the world begins to emerge from COVID-19 we don't currently foresee any further impacts on delivery. We will update this section in the future should this change.

Risk & Mitigation of using Learning Towers

Risks that you should be aware of when using learning towers include: 

_ elevation of your child 'working' at height, which if used incorrectly could lead to falling and injury 

_ the risk of tipping the tower over, which can be minimised by positioning (or even securing) the tower against a work surface.

_ risks posed by the moving parts on convertible towers not being secured properly prior to use

_ moving parts on convertible towers could also cause fingers to be caught when converting the tower between forms of use

_ for some of our more interactive towers (such as, but not limited to 'The Tinker Tower') there may be small parts such as marbles which could pose a risk of choking in small children

Risks that you should be aware of when using pikler triangles towers include: 

_ elevation of your child at height, which if used incorrectly could lead to falling and injury 

_ the risk of tipping the product over, the impact of which can be minimised by using in a carpeted or matted area.

_ risks posed by the moving parts not being secured properly prior to use

_ moving parts could also cause fingers to be caught when converting the product between forms of use

_ We recommend to never leave children unattended when using learning towers. You should consider the level of coordination your child has developed and ensure they are supervised closely to befit their balance and awareness. 

_ You should where possible ensure that the tower is positioned against a work surface to minimise the chance of the tower tipping over and causing injury. You should also assist your child in climbing up and down from the tower. 

_ For learning towers with moving parts, you should always check to ensure that all clips, fittings and fasteners are secured before your child attempts use.

If your question is not answered...

... then please Contact Us and we'll respond pronto with clarity!