UPDATED: Overall I'm happy with the product, it's well built, easy to assemble and was well packaged. The delivery lead time was long, taking nearly four weeks to arrive. To some extent this was expected from the information provided at ordering. However, I do think that LTC need to provide more updates whilst the order is being prepared when the lead time is so long. I had no emails after the initial confirmation and, given the expense of the item, was nervous that nothing then seemed to be happening. An email to reassure everything is still in progress would help. The other reason I have deducted a star is that their replies to queries was, in my experience, patchy. The first query I submitted via their online form went unanswered; they claim it's not in their system, which suggests the form isn't that reliable. They did respond to my second query (which also coincided with my initial, negative, Trustpilot review), and have been very communicative since to update me on progress and check I've received the product okay.
Hi Hayley Thank you for your updated review. I can see that you placed your order for 'The Ultra Slim - Folding Learning Tower' on 05/01/25, which has an advertised lead-time of 21 days, so we would normally achieve delivery by 26/01/25 (as of writing it is 23/01). I can see that we received the first correspondence from you on 22/01 and we responded on 23/01. We sincerely apologise if you had previously attempted to contact us, but we did not receive such correspondence if this was the case. I can see that we have now updated your tracking information but on this occasion we can see that shipping is likely to slightly exceed the advertised delivery time; again we're very sorry for this; unfortunately this specific model's production has been directly affected by the war in Ukraine. That said, we realise you have spent a lot of money on this product and we completely understand that you will be impatient to receive it. We will work to keep you updated and we hope that the final product will make up for the delayed delivery window.
Extra strong tower bought in bright yellow. It felt like an age before it arrived but was within the published delivery time frame. It looks great, feels really solid and safe and my 18m granddaughter understood immediately that it was hers and confidently climbed up and on to her new role as kitchen assistant. Such joy. It looks as if it will serve her well for many years and after that, being a person of limited stature I’m sure it will be my aid for the tops shelves of the kitchen cupboards in my old age 🤣
Hi Emma,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Ordered a bespoke slim learning tower, which unfortunately got held in customs. However, excellent communication and tracking led to safe delivery. After unpacking, my son took to the tower immediately and its wonderful. It has immediately stopped the leg tugging in the kitchen now hes involved. Will be an excellent learning tool. One of my best purchases. Thank you.
Hi Clair. Thank you for your review! We're sorry for the small hiccup with customs for this specific bespoke product but happy to hear that we communicated this well with you and resolved this. We're glad you had a great experience with us overall! :)
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